Refund policy

Returns & Refunds Policy

Returns

For hygiene and health & safety reasons, we are unable to accept returns or provide refunds on jewellery purchases due to change of mind.

If your item arrives faulty, damaged, or you believe there are exceptional circumstances, please contact us and we will review your request and assist where possible.

To request a return, please email us at jazmynsilverandmore@gmail.com.

Refunds

Once we receive and inspect your returned item, we will notify you by email to confirm its receipt and advise whether your refund has been approved.

If your refund is approved, it will be processed to your original method of payment. Please note that processing times may vary depending on your bank or payment provider.

Postage costs will only be refunded if the item is confirmed to be faulty.

Late or Missing Refunds

If you haven't received your refund, please follow these steps:

Check your bank account again.
Contact your credit card provider, as it may take some time for the refund to be officially posted.
Contact your bank, as there may be a processing delay.

If you have completed the above steps and still have not received your refund, please contact us at jazmynsilverandmore@gmail.com.